QuoteGuardian

ACCOUNTABILITY

Complaints and Corrections Policy

QuoteGuardian welcomes specific corrections and treats complaints separately from ordinary support so issues can be tracked, investigated and answered.

Reviewed 10 August 2026 · Independent household decision support

Knowledge Centre

How to submit

Use the Contact page and choose Complaint, Privacy or Technical fault. Include the QuoteGuardian reference or assessment ruleset version, but do not send unnecessary sensitive documents.

Our process

  • A support reference is issued
  • We aim to acknowledge complaints within two working days
  • We review the relevant service record, rules and published wording
  • We aim for a substantive response within ten working days
  • If more time is needed, we explain why

Corrections

Clear factual errors are corrected promptly. Material methodology changes receive a new ruleset version. Editorial changes should preserve an audit trail and updated date.

Disagreement with an assessment

A different opinion is not automatically an error. We will examine the confirmed inputs, calculation and published assumption, then explain whether the output was correct under that ruleset.

Use this guide

Keep important answers in writing and make sure they appear in the final contract.

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QuoteGuardian content is general information—not financial, legal or engineering advice.

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