Buyer’s Report — pre-contract information

Supplier

QuoteGuardian is operated by Peter Flynn, a sole trader, at 26 The Beeches, Rugeley, Staffordshire, England WS15 2QY. Email info@quoteguardian.co.uk.

Service and price

The planned service is an independent review of one confirmed household quotation, producing a Buyer’s Report covering quotation completeness, stated price and payback assumptions, warranties, protections, risks and questions to raise. The total planned price is £39. Peter Flynn is not VAT registered, so no VAT is charged or recoverable.

What is not included

The report is decision support, not legal, financial, surveying, engineering or installation advice. It does not certify an installer, guarantee savings or replace professional inspection. The customer remains responsible for reviewing extracted information and correcting it before assessment.

Ordering and delivery

When launched, the customer will review this information and expressly place an order before entering secure Stripe Checkout. An order confirmation and Stripe payment receipt will be emailed to the address supplied at checkout. The final launch version will state the delivery method and deadline before payment; sales will remain disabled until automated delivery and recovery from delivery failures have been tested.

Cancellation

The customer will normally have 14 days to cancel a distance contract. If the customer asks QuoteGuardian to begin the digital service during that period, checkout will obtain a separate express request. If the report is fully supplied during the cancellation period, any loss of the cancellation right will require the customer’s express acknowledgement before payment. No assumption or pre-ticked box will be used.

Refunds and corrections

If QuoteGuardian cannot supply the purchased report, duplicates a charge or materially fails to provide the described service, the customer can request a correction or refund by emailing info@quoteguardian.co.uk with the order reference. Refunds will be returned to the original payment method. This policy does not restrict statutory consumer rights.

Failed or interrupted payments

A failed, cancelled or incomplete Stripe payment will not create a paid order or release a report. The customer will see a clear status and may retry without being told payment succeeded. Any uncertain or duplicate status will be checked against Stripe’s signed server notification before fulfilment.

Support and complaints

Payment and delivery enquiries normally receive a response within two working days. Complaints are acknowledged within two working days and normally receive a substantive response within ten working days. Use the contact page and retain the HG support or order reference.

Launch controls

• Stripe-hosted checkout; QuoteGuardian will not store card details.
• Server-verified payment status before fulfilment.
• Persistent order, payment, refund and delivery-status records.
• Confirmation and receipt emails tested end to end.
• Refund, failed-payment and support procedures tested before sale.

Current status

Coming soon. There is no purchase button and no payment can be taken.