Contact & support
How can we help?
Choose the right category and we will create a trackable support reference. You can also email info@quoteguardian.co.uk.
General support
Normally within two working days
Technical faults
Report the affected page and device
Complaints
Acknowledged within two working days
Send a message
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Message handling is not part of this stage, so the form below cannot be submitted. Please email info@quoteguardian.co.uk in the meantime.
Accountability
Complaint-handling process
- Reference issuedYour complaint is recorded separately and receives an HG reference.
- AcknowledgementWe aim to acknowledge it within two working days.
- InvestigationWe review the service record and may ask for relevant information.
- ResponseWe aim to provide a substantive written response within ten working days. If more time is needed, we will explain why.
Keep your support reference in all replies. Complaints about data protection can also be raised with the UK Information Commissioner’s Office.
Urgent situations
QuoteGuardian is not an emergency service. For immediate danger, electrical hazards, gas leaks, suspected fraud or loss of supply, contact the appropriate emergency service, network operator, supplier or police.